Office Policies

New Office Policy Effective February 2025:

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Annual Administrative Fee for Non-Covered Services**
$50 per patient; maximum $200 per family of four or more patients

 

**Non-covered services are those services that BFW performs that are not paid by insurance companies. Typically, these "non-covered" services require considerable time to do outside of the office visit. For example:

• Completing medication refill requests without an office visit;

• Drafting letters for patients for a variety of reasons including return to sports, FMLA, dietary accommodations, vaccination records and exemptions;

• Coordination of care with specialists/ ER doctors, pharmacies, laboratories or radiology departments, as a follow up to an office visit;

• Case management planning for complex medical conditions or behavioral concerns involving collaborative discussions between parents/caregivers, teachers, school counselors and/or mental health professionals;

• Medical literature reviews on complex conditions;

• Phone conversations with insurance companies and HR depts. regarding insurance eligibility and billing questions;

• Resubmitting and appealing denied claims to insurance companies;

• Miscellaneous extra time spent on a case-by-case basis.

Thank you in advance for your cooperation regarding this new policy. This admin fee will allow BFW to continue to provide quality care to you and your children. If you have any questions, please feel free to discuss so with our team.
 

Co-Payments

You are responsible for having your current insurance card and copayment at every visit. Copayments will be required upon check-in. Failure to provide copayment may result in a canceled appointment. For any service not covered by your insurance policy, you will be responsible for the cost of treatment.

Please remember to bring your insurance card and photo id to every appointment.

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Insurance Billing and Patient Responsibility

The patient's insurance company will be billed if the correct information is given, and insurance premium payments are current. If insurance is not valid at the time medical services are provided, the patient is responsible for cash payments. The patient will authorize payment from their insurance company directly to BFW. The person responsible for payment agrees that all services not covered under insurance payment will become their responsibility, and payment will be made to BFW.

Payments not received within sixty days of the invoice will be considered delinquent, and you will be contacted by our billing department for payment in full or to make arrangements.

BFW will promptly process and bill your medical services through insurance. We expect you to promptly pay your portion of your bill. If we have to send out more than one statement for patients with remaining unpaid balances, we will add a service charge of $10.00 for every additional statement we send out. To avoid additional fees, please promptly pay your bill by calling our billing department at (509) 426-3750.

Patients that are past due with no response to our billed invoices must contact our billing department to coordinate payments, or if your account is past 90 days overdue, you may be submitted to a collection agency and dismissed as a patient.

We reserve the right to hold medication requests and patient referrals until payment has been made or a payment arrangement is on file with our billing department.

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School Forms and Referrals

Please allow a full week for the completion of school forms and referrals.
 

Fees

• Missed appointments: $50
  Kindly give 24 hours notice if unable to keep your appointment.
  Late arrival of >10 minutes may result in a missed appointment.

• Returned checks: $25

**If you require any forms to be expedited, there may be an additional fee charged.**